Muddy's Bake Shop
  • 02-Mar-2018 to 20-Mar-2018 (PST)
  • Retail Shop
  • Memphis, TN, USA
  • Hourly
  • Full Time

see benefits link on main careers page

We are currently hiring for this role for our East Memphis retail shop.

Muddy's Assistant Shopkeeper


What is the job, in a nutshell?

An Assistant Shopkeeper is a high performer who sets up their location for success by managing certain key day-to-day shop operations and works the front line.  It is a development role designed to support the shop operations and equip the "gnomie" with retail business knowledge and growth.  When this role is successful, shop customers enjoy smooth transactions, abundant merchandise shelves, and a delightful experience!


A competitive candidate:

  • understands and is enthusiastic about Muddy's brand, customers, and goals
  • consistently practices the guiding principles in daily work
  • is dependable, reliable, responsible
  • takes responsibility for their own actions and manages their personal energy
  • demonstrates good team skills, cooperation, etc
  • stewards time well and can prioritize tasks appropriately
  • delivers feedback directly, professionally, and kindly
  • has strong front line retail skills; ability to fill in for any front line position


On-shift tasks & responsibilities will typically include:

  • Perform front line roles enthusiastically, creating a special experience for our guests
  • Assist with training of new hires as well as peers; maintain trainer certification
  • Document and track Codes (customer feedback); encourage others to document
  • Ensure quality standards for incoming and outgoing product by checking in product and communicating with Kitchen when it isn't up to spec
  • Opening/closing shop: let staff in, lead pre-shift "warm ups" and occasional huddles
  • Cash handling, deposits, setting up the register
  • Answer/field questions for customer service team and/or facilitate group conversations around problem solving
  • Workflow: maintain productivity of the service team during slow times, keep flow running smoothly during rush times
  • Assist with customer promotions and creating WOW moments
  • Participate in regular retail leadership meetings to plan, troubleshoot, etc


Each assistant shopkeeper is also responsible for A FEW of the following:

  • Inventory management (supplies, retail merchandise, etc)
  • Merchandise display and shop set up
  • Staff lunches procurement and budget
  • Case ordering and adjusting
  • Scheduling shifts for the shop
  • Coffee ordering and menu maintenance


What else is expected of me?

  • Set an example for your peers by maintaining neat personal appearance, positive attitude, enthusiasm for customer engagement, courtesy toward coworkers, good judgment, personal accountability, and high level of performance
  • Maintain clear and timely communication with management & team
  • Practice safe, accurate cash handling procedures
  • Be responsible for your time; if you need time for projects, use your judgment to use your flex time to come early or stay late, ask for help, etc
  • Champion a line on the scoreboard; attend huddles as often as possible


How am I compensated and to whom do I report?

  • Internal candidates: No increase during initial training, then $.50 for a 6 week trial period, another $.50 after successful trial period.
  • External candidates: starting range for this role is $10-11/hr depending on current skills; you will be expected to complete Muddy's customer service training before beginning the training for this role
  • Further raises are negotiated with manager and are based on a variety of factors.
  • With increased task-based responsibility and leadership development, you should gain valuable experience and knowledge for your next steps
  • Reports to the shop manager


How am I scheduled?

  • Must be available to work most Saturdays.
  • Should typically work a minimum 30 hours week.
  • Majority of time is spent in front line positions assisting guests; chunks of time throughout the week are spent managing the assigned 'behind the scenes' projects
  • Other schedule needs as determined by manager at the time of hire.


Muddy's Bake Shop
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